About the project
Touhula is the largest private daycare company in Finland with over 130 day care centers, employing 1900 people and taking daily care of over 9500 children.
Day cares have different systems to facilitate daily tasks and communication with parents. Unfortunately, these systems are often not as effective, reliable and easy to use as they should be. As one of the leading companies in the field, Touhula wanted to stand out from their competitors and improve their customer experience by investing in the digitalization of their daily processes.
Touhula needed to improve their operational tools for several reasons. The most significant problems were the complex and asynchronous processes for daily tasks, multiple communication channels with parents, and an upcoming change in day care legislation.
With the TouGo-service, the employees now have significantly more time for their most important job: taking care of the kids.